Privacy Policy
Last updated: May 29, 2026
1. Introduction
Kinefinity Inc. ("Kinefinity", "we", "our", or "us") operates kinefinity.com and related services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or interact with our Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect
We may collect or process the following categories of personal information depending on how you interact with the Services: • Contact details — your name, email address, phone number, shipping address, and billing address. • Account information — your username, password, profile photo, and account preferences. • Transaction information — items you view, add to cart, purchase, return, or exchange, and your order history. • Communications — information you provide when contacting customer support, including correspondence and any attachments. • Device and usage information — IP address, browser type, device identifiers, and information about how you navigate and interact with the Services.
3. How We Collect Your Information
We collect personal information from the following sources: • Directly from you — when you create an account, place an order, contact customer support, or otherwise provide information to us. • Automatically through the Services — through cookies and similar technologies when you use our website. • From our service providers — including Shopify (e-commerce platform), Neon (database hosting), and Vercel (website hosting) who process information on our behalf. • From connected accounts — when you link your Shopify account or sign in with Google OAuth.
4. How We Use Your Information
We use your personal information for the following purposes: • To provide and improve the Services — authenticate your identity, maintain your account session, process orders and payments, arrange shipping, display order history and warranty status, and provide customer support. • To communicate with you — send transactional emails (e.g., login links, order confirmations, shipping updates) and respond to your inquiries. • For security and fraud prevention — detect and prevent unauthorized or illegal activity, protect the integrity of the Services, and maintain account security. • To comply with legal obligations — respond to lawful requests from law enforcement or government agencies, and enforce our Terms of Service. We do not use your personal information for marketing, advertising, or profiling purposes.
5. How We Disclose Your Information
We may disclose your personal information in the following circumstances: • With service providers who perform services on our behalf, including our e-commerce platform, email delivery, and cloud infrastructure providers. • When required by law — to comply with legal obligations, respond to legal process, or protect our rights. • In connection with a business transaction — such as a merger, acquisition, or bankruptcy. • With your consent — when you direct us or give us permission to share your information. We do not sell your personal information to any third party.
6. Third-Party Services
We rely on third-party service providers to operate the Services. Key partners include: • Google (authentication — accounts.google.com) • Shopify (e-commerce platform) • Cloud infrastructure and email delivery providers Our Services are hosted on Shopify's infrastructure. Information you submit may be transmitted to and processed by Shopify and our other service providers, who may be located in countries other than where you reside. Each provider maintains its own privacy policy governing the handling of your information.
7. Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us at privacy@kinefinity.com so we can delete it.
8. Data Retention and Security
We retain your account data for as long as your account is active. You may delete your account at any time from Account → Settings → Delete Account, which permanently removes your personal data from our systems. We use industry-standard security measures including encrypted connections (HTTPS), hashed session tokens, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.
9. Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information: • Right to access — request a copy of the personal information we hold about you. • Right to correct — request correction of inaccurate information. • Right to delete — request deletion of your personal data (you can also delete your account directly in Settings). • Right of portability — request a copy of your data in a machine-readable format. To exercise these rights, contact us at privacy@kinefinity.com or delete your account in Settings. We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before processing your request.
10. International Transfers
We may transfer, store, and process your personal information in countries outside your country of residence. When we transfer data out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the Standard Contractual Clauses approved by the European Commission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.
12. Contact
For privacy-related inquiries or to exercise your rights, contact us at: Email: privacy@kinefinity.com Kinefinity Inc. Beijing, China